Frequently Asked Questions
Table of Contents
- About See Kai Run
- Our Shoes
- Caring for Shoes
- Order Process
- My Account
- Mailing List
- Return and Exchange Policy
Kai is the son of founders, Cause Haun and Gang Chen. He’s also the inspiration behind See Kai Run. Unable to find shoes in modern, fun styles that still promoted the healthy development of little feet, his mom developed her own line of shoes – And See Kai Run was born.
WHAT ARE THE DIFFERENT LINES AVAILABLE FOR PURCHASE AT SEEKAIRUN.COM?
See Kai Run offers footwear for Babies, Toddlers and Big Kids. Our Babies line features Crib shoes, which are true crib booties for ages 0-18 months, and First Walker, which feature a durable rubber sole designed for those taking their very first steps, sizes 3-6. Our Toddler shoes are for sizes 4-9, and come in leathers, sneakers, waterproof, insulated and water-friendly/washable. Our Preschool shoes come in whole and half sizes 9.5-13.5 and also come in leathers, sneakers, waterproof, insulated and water-friendly/washable. We also have select styles available in Youth sizes 1Y-4Y in leathers, sneakers, waterproof, insulated and water-friendly/washable. For details on which shoe is right for you, please see our Sizing Guide.
Why are baby or toddler shoes with flexible soles better for my child?
While podiatrists now agree that barefoot is best for proper foot and muscular development, it is not always practical. Flexible, lightweight soles are recommended because they are protective for indoor and outdoor wear, yet not restrictive. Because smaller kids do not weigh very much and are lightweight, they require a very flexible, lightweight shoe. The soles of our Crib shoes are made from soft suede, with non-slip rubber pads for traction. Our First Walker and Toddler shoes incorporate a very flexible, yet durable rubber for the soles of our first walkers. Both allow plenty of freedom for developing little feet.
What is the APMA Seal of Acceptance?
The American Podiatric Medical Association (APMA) is the premier organization of physicians and surgeons who specialize in foot and ankle health. Their Seal of Acceptance certifies that See Kai Run footwear meet their rigorous standards for healthy foot development, functionality and safety.
How often do new styles come out?
We offer new styles of footwear twice a year. Typically, the spring/summer line launches in February and our fall/winter line is released starting in July.
Are See Kai Run shoes made from genuine leather?
Yes! All four age ranges – Babies, Toddlers, Preschool and Youth – include items that feature uppers made from buttery-soft leather with breathable leather lining. Only quality materials are used to ensure the soft, flexible, comfortable shoes that are ideal for your child’s feet.
Is the leather used in See Kai Run products safe for my child?
Yes! See Kai Run cares about the safety of your child and takes great care in ensuring that the leather used for our shoes meets the most stringent US and international guidelines available.
How does See Kai Run footwear ensure a comfortable fit for my child's feet?
It begins with the last. A last is a molded foot form that represents the anatomical information of a foot; it is what shoes are constructed around. We study and trace kid’s feet to inform our last shape. We’ve learned that wide openings and wide toe boxes accommodate even the chubbiest little feet. Hook and loop closures allows for adjustable fit and easy on and off. Leather lining is breathable and durable.
Padded collar adds comfort and helps our shoes stay on little feet.
What sizes are available?
For babies (newborn-infant), our Crib soft-soled crib shoes come in sizes S (0-6 months), M (6-12 months), and L (12-18) months. Our First Walker shoes come in sizes 3 through 6 and are appropriate for babies (older infants) taking their very first steps (18-24 months). Our Toddler shoes for kids up to three years old come in sizes 4-9. Our Preschool shoes are available in whole and half sizes 9.5 through 13.5 and fit kids approximately ages 3 through 5 years old. Our Youth shoes are available in whole and half sizes 1Y-4Y and fit kids approximately 5-8 years old.
How often should you measure your child’s foot for the best fit?
Children’s feet grow quickly and at different rates. You should measure a child at least every two months during the first year, and approximately every three months from 1- 8 years. You can never tell when your child will have a growth spurt.
HOW CAN I ENSURE THE BEST FIT?
Our sizing page will give you shoe dimensions and measuring tips. Remember to measure your child’s foot often.
Are See Kai Run shoes appropriate for indoor and outdoor wear?
Crib soft-soled shoes are ideal for indoor use. Our First Walker shoes, with durable rubber sole, are appropriate for outdoor wear. Our Toddler leather and Sneaker shoes in toddler sizes have sturdy yet flexible rubber soles which allow kids to venture outdoors or stay inside. Our Preschool and Youth leather and Sneaker shoes are made with outdoor play in mind. Durable soles have superior traction for active kids. Our water-friendly and waterproof/insulated shoes are designed specifically with outdoor use in mind.
Are shoes machine washable?
We do not recommend machine washing for cleaning our shoes unless they are noted as machine washable.
What is the best way to care for sneakers and shoes?
The exterior of our leather shoes and Sneakers can be sprayed with a non-toxic water repellent for extra protection. To clean our shoes, use a little mild detergent and a damp cloth and allow to air dry. Machine washable shoes can be machine washed in cold water and air dried.
CAN I PLACE AN ORDER OUTSIDE OF canada?
Seekairun.ca only ships to addresses in Canada. To ship to the United States, please visit seekairun.com
IS THERE FREE SHIPPING?
Yes! All orders of $75+ (after all discounts and before taxes) receive free standard shipping.
How can I check if my order has been shipped?
Once your order has been scheduled for shipping, you will receive an email from See Kai Run with your tracking number. Orders will ship in 3-5 business days.
WHAT FORMS OF PAYMENT DOES SEEKAIRUN ACCEPT?
We accept Visa, Mastercard and American Express cards. We also accept payment via PayPal Express Checkout. Please note that we only accept credit cards issued in the US or Canada.
HOW DO I REDEEM MY SEEKAIRUN COUPON CODE?
Enter your coupon code on the Confirm Order page during checkout. If your coupon code is valid, the discount will be automatically applied to your order. Only one coupon code can be used per transaction. Our coupon codes are only valid on seekairun.ca and are limited time offers.
Where can I find a valid See Kai Run coupon code?
Sign up for our newsletter to be the first to know about a new coupon code. Occasionally, we also offer coupon codes through various partners.
Can a coupon code be applied to a previous purchase?
No. We do not offer price adjustments for coupon code offers.
When can I expect my order to arrive?
Orders will ship in 1-3 business days. Processing time can take up to five business days during promotional periods. We will notify you via email if an item is out of stock. Items cannot be placed on backorder. Shipping times range from 2 – 10 additional business days from when the order was processed and shipped, depending on your location and shipping options (when applicable). Carriers may experience delays at this time due to COVID-19. You can contact the carrier directly with any questions regarding your package. You will receive an email confirmation when your order has been received as well as another email confirmation when your order has been shipped with a tracking number.
Where can I purchase See Kai Run near my home?
Please see our store locator for the nearest retailer to you. Just select your location from the dropdown menu. We recommend calling ahead to ensure the store has your desired style and size available.
Can I purchase See Kai Run from your head office?
We do not have a retail store at our head office location. You can order online or visit our store locator for your nearest See Kai Run preferred retailer.
How can I contact See Kai Run Canada with questions about my order?
How do I update my account profile on the site?
To update your account profile, log in to your account. Enter in desired information.
How do I change my username and password?
You can reset your password by logging in to your account. You will find a section here to reset your password.
I forgot my username/password. Can you email it to me?
If you forget your password, go to the login page. Enter the email address you used to register your account in the box provided. Your login and password information will be automatically sent to you via email.
Why should I join the See Kai Run mailing list?
See Kai Run uses its mailing list to let customers know about special promotions, sales events, and new products. To be the first to know about the latest happenings, please subscribe to our newsletter!
How do I remove my email from your mailing list?
If you would like to be removed from our email list, click the unsubscribe link found at the bottom of any of our emails.
Is it safe to order online?
See Kai Run uses industry proven safeguards and precautions protecting our customer’s personal and financial information when processing orders. Credit card transactions are completely secure at seekairun.com and are processed through PayPal or Authorize.net. Our web site uses Secure Socket Layer (SSL) encryption technology, which renders information unreadable should anyone try to intercept it.
What happens to my personal information?
Personal information used in fulfilling orders is stored in a database and is never sold to third parties for any reason. Certain promotions and giveaways may require the use of a fulfillment house, where information is provided in order to fulfill a prize or promotion. Customers will have an opportunity to opt in or out of these promotions. See Kai Run does not keep credit card information on file.
WHERE DOES SEE KAI RUN SHIP?
We currently ship to Canadian addresses.
CAN I SHIP TO A PO BOX?
Yes, just enter your P.O. Box in the address line 1 field when checking out.HOW CAN I TRACK MY ORDER?
Once your order has been scheduled for shipment, you will receive an email with your tracking number.
What is your return policy?
Please see our return policy for details. We accept returns within 45 days of the date of purchase for a full refund, less shipping charges, gift boxes and promotional discounts. Shipping charges are not eligible for price adjustments. See Kai Run does not accept returns on discontinued or final sale items.
Do you offer price adjustments for discounted items?
No, unfortunately we do not. Discounts are only available during limited promotional periods. To be the first to hear about discounts and promotions, please sign up for our newsletter.
CAN I EXCHANGE MY MERCHANDISE FOR ANOTHER ITEM?
We do not offer direct exchanges at this time.
To receive your items as quickly as possible, place a new order on the site for the product that you want. Next, return the original (unused and in new condition) item to us. Please note that you are responsible for any shipping costs to return the original item(s) to See Kai Run.
How long will it take for a credit to appear on my billing statement once I return merchandise?
We ask for 30 days after See Kai Run receives your return for the refund to be processed. After the refund has been completed, please allow up to 2 billing cycles for the refund to appear on your card statement.